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Privacy Policy

Privacy Policy of Personal Data | Concierge Service "PremiumDubai"

Key Terms and Definitions

• Company - Travel concierge service "Premium Dubai" (PREMIUMME DMCC)
• User - An individual who is a visitor/user of the Company's information resources integrated into the Internet service (https://premiumdubai.ae), a potential buyer/consumer of the Company's goods/services.
• Website - The official website of the Company (https://premiumdubai.ae).

The Company is committed to maintain confidentiality and protect personal information. It acknowledges its obligation to ensure the security of confidential information. This Privacy Policy explains and describes the basis on which the Company has the right to collect and use the information provided by the User through the Website. The processing of personal information by the Company is governed by the UAE and Dubai privacy and security laws.

The Company protects User confidentiality, whether the User is searching for information or conducting business electronically.

Collection and Use of Information Online

When visiting the Website, the Company does not collect personal data unless the User chooses to use and access online products and services that require such data. The collection of all data employs modern security mechanisms that ensure the integrity and confidentiality of information and systems.

The Operator has the right to send Users notifications about new products and services, special offers, and various events. The User can always opt out of receiving such notifications by sending an email to the Operator (your email) with the note "Unsubscribe from new products, services, and special offers notifications."

Data the Company Collects About the User

Personal information means any data about an individual that allows them to be identified. It does not include anonymized data.

The Company is entitled to collect, use, store, and transfer various types of personal data about the User, grouped as follows:

• Identification data: Title, first name, last name, username, nationality, and gender.
• Contact data: Postal address, email address, and phone numbers.
• Profile data: Username and password, interests, preferences, feedback, and survey responses.
• Usage data: Information on how the User interacts with the Website, products, and services of the Company.
• Marketing and communication data: User preferences regarding marketing information from the Company and third parties, as well as communication preferences.
• Technical data: IP address, login details, browser type and version, time zone settings and location, browser plug-in types and versions, operating system and platform, other technologies on the devices used by the User to access the Website, visit details (including full URLs), clickstream data, viewed or searched products, page response times, download errors, visit duration on certain pages, interaction with the page (such as scrolling, clicks, and mouse hovering), and methods used to exit the page.

Failure to Provide Personal Data

If the Company is legally required to collect personal data and the User does not provide it upon request, the Company may not be able to fulfill an agreement with the User (e.g., providing services). In such cases, the Company reserves the right to cancel the service and will notify the User accordingly.

Information Tracking

Currently, the Company's systems do not process browser "Do Not Track" requests. The User may delete cookies and other tracking technologies.

Disclosure of User Personal Data

For operational purposes, to fulfill Company objectives, and in accordance with legal grounds set forth in this Privacy Policy, the Company has the right to transfer User personal data to:

1. External third-party service providers administering the Website/platform, providing internet services, hosting, data storage, customer interaction services, marketing, automobile services, or customer survey services.
2. Professional advisors, including lawyers, bankers, auditors, and insurers who provide advisory, banking, legal, insurance, and accounting services.
3. Third parties to whom the Company may sell, transfer, or merge parts of its business or assets. The Company may also acquire or merge with other companies.

These service providers and corporate affiliates may be located in the UAE or other countries. Different privacy laws may apply in those jurisdictions.

International Transfers

Certain entities that process or store personal data under this Privacy Policy may be located outside the User's country of residence or registration. By consenting, the User acknowledges and expressly agrees that their information may be processed and stored in such jurisdictions, where different privacy laws may apply.

The Company ensures an adequate level of protection or legal compliance before transferring data to another country. Where required by law, the Company will ensure that personal data transferred abroad is afforded the same level of protection as in the User’s home country.

Data Security

The Company has implemented appropriate security measures to prevent accidental loss, unauthorized access, use, alteration, or disclosure of personal data. Access to personal data is restricted to employees, agents, contractors, and third parties who require it for business purposes. They process the data only under Company instructions and are subject to confidentiality obligations.

The Company is not responsible for unauthorized or accidental access beyond its control.

Data Retention

The Company retains User personal data for as long as necessary to fulfill the purposes for which it was collected, including legal, regulatory, tax, accounting, or reporting requirements. Data may be retained longer in case of complaints or potential legal disputes.

Retention periods:

• Personal data: 12 months
• Contact data: 12 months
• Profile data: Until data deletion
• Cookies: Up to 30 days

Anonymized data for research or statistical purposes may be retained indefinitely.

User Rights

Under applicable data protection laws, Users have the following rights:

1. Right to access
2. Right to rectification
3. Right to erasure
4. Right to restrict processing
5. Right to object to processing
6. Right to data portability
7. Right to lodge a complaint with a supervisory authority
8. Right to withdraw consent

Users may exercise these rights by submitting a written request to the Company.

User Obligations

If a User provides personal information of a third party, they must obtain consent from that person for disclosure and processing. This does not apply to guardians, trustees, curators, parents, or adoptive parents of minors.

Company Website

This Privacy Policy applies only to information collected online through the Website and does not cover offline data collection.

Governing Law and Jurisdiction

All matters related to the use of this Website are governed by the laws and regulations of the Emirate of Dubai and the UAE federal laws. Dubai courts have exclusive jurisdiction over disputes arising from the use of the Website.

Privacy Policy Updates

The Company reserves the right to amend this Privacy Policy. Updates will be published on the Website and take effect upon publication. Users are encouraged to check for updates regularly. Continued use of Company services implies acceptance of the changes.

For inquiries about this Privacy Policy, Users may contact the Company via:

• Mail: Jumeirah Lakes Towers, Swiss Tower, Cluster Y, 14th floor, Office 1409, Dubai, UAE
• Website contact form
• Phone: +971 (5) 2944-64-76
• Email: welcome@premiumdubai.ae